PODCAD
PODCAD designs and manufactures custom orthoses in Port Lincoln, South Australia, and supplies clinics right across the country. Here’s what to expect once your order is with us.
We ship Australia-wide, including to regional and remote areas. International shipping is also available. Please contact us before placing an international order so we can confirm delivery options, timeframes and costs for your location.
Turnaround is typically 7–10 business days from when we receive a complete order. A complete order includes the prescription, a scan, cast or foam impression, and any clinical notes or footwear details we need to manufacture the device.
If anything is missing or unclear, our clinical team will contact you, and turnaround starts once the details are confirmed. Complex prescriptions and busy periods can take longer. If we expect a delay, we’ll let you know.
Business days are Monday to Friday, excluding public holidays in South Australia.
Delivery times vary by location and carrier, and start from the day your order is dispatched. Metropolitan addresses generally receive orders sooner than regional and remote areas. All delivery times are estimates and can be affected by carrier delays, weather and public holidays.
Digital scans can be sent through with your order, which avoids postage time altogether. Our free PODCAD Industries app for iOS lets you capture 3D foot scans in the clinic.
If you’re sending plaster casts or foam impression boxes, please contact us first and we’ll confirm our delivery address and any packing requirements. Pack impressions securely, label each one with your clinic name and the patient reference, and include a copy of the prescription.
We’re planning an online practitioner portal that will bring ordering, scan uploads, order tracking and communication into one place. Until it’s available, our team is happy to give you an update on any order by phone or email.
If a parcel arrives damaged, or hasn’t arrived when you expected it, let us know as soon as possible with your clinic name and order details. We’ll follow it up with the carrier and keep you updated. Manufacturing faults are covered by our Warranty.
For anything about shipping or delivery, call 0417 081 409 or email [email protected]. We’re available Monday to Friday, 9am to 5pm (South Australian time).
Work with PODCAD
Open an account, send through your first prescription, or talk a case through with our clinical team.
