Support

Adjustments & Remakes

If faults are found at first review, we'll replace the orthoses free of charge within four weeks of the original dispense date.

Fault replacement
Within 4 weeks of dispense
Cost
Free of charge for faults

Overview

We stand behind the quality of every orthotic we manufacture. If faults are identified during the initial review period, orthoses can be replaced free of charge within four weeks of the original dispense date.

See our warranty for details.

What's covered

Manufacturing faults

Faults identified at the initial review are remade free of charge.

Adjustments

Talk to us about adjustments after dispense.

How to request a remake

  1. Contact us

    Get in touch with the order details and what you've found.

  2. Review

    Our team reviews the issue with you.

  3. Remake or adjust

    We remake or adjust the device and send it back.

Work with PODCAD

Need a remake or adjustment?

Talk to our clinical team about a case, a prescription or opening an account.

Hours
Monday to Friday, 9am to 5pm

More services

All services
Orthoses Custom Orthotics

EVA, Polystone and 3D printed EnviroPoly orthoses, made to your prescription.

Digital manufacturing 3D Printed Orthotics

EnviroPoly orthoses produced with additive manufacturing for precise, repeatable results.

Manufacturing Prescription Manufacturing

We work from your prescriptions, scans, casts and clinical data.

Support Practitioner Support

Clinical support from start to finish, from people who work in the industry.

Digital Digital Ordering & Scanning

Scan with our free iOS app today. Online ordering and tracking are coming soon.

Clinic services Clinic Setup

Scanning and in-clinic adjustment setups for practices. Coming soon.